Introducing MyPetHealth App: Improving the veterinary clinic-pet owner relationship

According to the World Animal Foundation, 52% or more than half of British adults own a pet, this accounts for animals of all kinds, with dogs making up 27% of pet ownership. Veterinary practices are seeing a significant increase in pet ownership post-Covid.

At Assisi, we understand that technology can support veterinary practices with the solutions they need to adequately provide exceptional pet care. We are pleased to announce our official launch of the My Pet Health App which is designed to improve pet care management and the practice-client relationship.  

As a dedicated veterinary clinic or professional, your top priority is to provide the best care for your clients' pets, enhance your practice's efficiency and deepen your relationship with pet owners, By leveraging advanced technology, and seamless integration with existing practice management software, My Pet Health empowers veterinary clinics with the tools they need to keep their clients engaged in their pets' health and foster meaningful connections.

In a 2011 study conducted by Bayer – the key factor driving clients to return for further visits was the establishment of a strong relationship with their vets. The study underscored the significance of driving personalised care and building meaningful connections between veterinary professionals and their clients, proving that fostering such relationships can lead to increased client loyalty and repeat visits.

Personalised pet wellbeing score

With the MyPetHealth app, your clients can actively participate in their pets' health journey. They can record and monitor their pets' health, building personalised 'wellbeing' scores based on information from your practice’s system, such as weight, vaccinations, pet plan status, and insurance, ensuring that clients prioritise their pets' health. Gamification elements incentivise regular app use, ensuring that pet owners stay informed and adhere to preventive care protocols, such as medication reminders.

Strengthen customer relationships: appointment bookings and automated reminders

Personalised care is the key to winning the hearts of your clients and fostering loyalty. MyPetHealth app helps to facilitate meaningful communication with clients, enabling you to share updates, send reminders, and allow clients to book and manage appointments seamlessly.

The My Pet Health's appointment booking feature empowers clients to schedule appointments directly, reducing administrative time for your team. Also, MyPetHealth's automated reminder service keeps clients informed about vet appointments, vaccinations, and treatments.

Automated reminders can cut down no-shows at veterinary clinics by 80%.

The impact of this feature extends far beyond the convenience for pet owners. Veterinary professionals benefit from a streamlined scheduling process, allowing them to allocate their time more efficiently and reduce the risk of unutilised appointment slots. Additionally, this approach ensures that pets receive necessary care at the appropriate times, leading to healthier outcomes and happier clients.

Save costs on admin and technology

Managing a veterinary practice comes with administrative overheads and technology expenses. My Pet Health offers a cost-effective solution at just £200 per month per practice. Its versatile functionality replaces the need for multiple vet-software subscriptions, saving both time and money. With My Pet Health, you get access to a range of functionality you’ve previously had to get from a combination of suppliers. The app streamlines administrative tasks, further reducing overhead costs and enhancing overall efficiency.

In addition, My Pet Health offers a seamless payment solution through our leading ClearAccept integration. By taking payment at the time of booking, you can boost your cash flow, minimise missed appointments and reduce the admin time needed to collect and chase payments, too.

Seamless integration with existing practice management software

Developed by the experienced team behind Assisi, a ClearCourse company, MyPetHealth is designed to work harmoniously with Assisi software. However, if you’d like to offer our pet app to your customers, our development team is happy to guide you through the process of connecting your current system to MPH app.

Also, by installing the MyPetHealth widget on your website, you can enable clients to make bookings online, too – with all data synced between the app and the website.

If you don’t use Assisi and would like to offer the My Pet Health app to your clients, speak to your software provider or contact us for more information.